Municipal Social Welfare and Development Office- Issuance of Endorsement and Referral Letter to Other Institutions

ABOUT THE SERVICE

The MSWDO also provides endorsements and other required documents such as Social Case Study Report. Referral, Certificate of Indigency and the like to other institutions to avail of the services in other institutions such as other hospitals, charitable institutions and other agencies to indigent individuals and families.

 

CLIENT GROUP                       Indigent individuals and families

 

REQUIREMENTS                     Depends on the required documents of the institution where services are availed

 

for Social Case Study Report            Medical Abstract or Medical Certificate

                                                     for Certificate of Indigency                 Certification from Barangay

                                                     for Referral or Endorsement               Request or Certification

 

FEES/PAYMENT REQUIRED   None

 

SERVICE SCHEDULE              Monday to Friday (8:0 am – 5:00 pm)

 

TOTAL PROCESSING TIME     50 minutes

 

PROCESS OF AVAILING THE SERVICE

 

STEPS INVOLVED ACTIONS OF THE MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE TRANSACTION TIME PERSON/S RESPONSIBLE
1. Client or his relative reports at the MSWDO for interview and assessment Gathers and records data relevant to the actual needs of the client 10 minutes  Admin Aide 1
2. Provide information and documents required for the assistance needed Evaluates data and determines the required documents that is provided by the office and prepared by the same

 

10 minutes  Admin Aide 1
3. Preparation of the needed documents Prepares the needed documents such as Social Case Study Report, Referral, Certificate of Indigency and the like as required by the institution where services are being availed of

 

15 minutes  Admin Aide 1
4. Recommend approval of the SCSR Evaluates and recommends approval 5 minutes OIC- MSWDO/ SWO- lll

 

5. Approval of the SCSR (Signs and approves the SCSR upon evaluation and recommendation) 5 minutes Municipal Mayor or authorized representative
6. Release Upon approval, releases the appropriate approved documents 5 minutes Admin Aide 1
Posted in CITIZEN'S CHARTER.