ABOUT THE SERVICE
The MSWDO also provides endorsements and other required documents such as Social Case Study Report. Referral, Certificate of Indigency and the like to other institutions to avail of the services in other institutions such as other hospitals, charitable institutions and other agencies to indigent individuals and families.
CLIENT GROUP Indigent individuals and families
REQUIREMENTS Depends on the required documents of the institution where services are availed
for Social Case Study Report Medical Abstract or Medical Certificate
for Certificate of Indigency Certification from Barangay
for Referral or Endorsement Request or Certification
FEES/PAYMENT REQUIRED None
SERVICE SCHEDULE Monday to Friday (8:0 am – 5:00 pm)
TOTAL PROCESSING TIME 50 minutes
PROCESS OF AVAILING THE SERVICE
| STEPS INVOLVED | ACTIONS OF THE MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE | TRANSACTION TIME | PERSON/S RESPONSIBLE |
| 1. Client or his relative reports at the MSWDO for interview and assessment | Gathers and records data relevant to the actual needs of the client | 10 minutes | Admin Aide 1 |
| 2. Provide information and documents required for the assistance needed | Evaluates data and determines the required documents that is provided by the office and prepared by the same
|
10 minutes | Admin Aide 1 |
| 3. Preparation of the needed documents | Prepares the needed documents such as Social Case Study Report, Referral, Certificate of Indigency and the like as required by the institution where services are being availed of
|
15 minutes | Admin Aide 1 |
| 4. Recommend approval of the SCSR | Evaluates and recommends approval | 5 minutes | OIC- MSWDO/ SWO- lll
|
| 5. Approval of the SCSR | (Signs and approves the SCSR upon evaluation and recommendation) | 5 minutes | Municipal Mayor or authorized representative |
| 6. Release | Upon approval, releases the appropriate approved documents | 5 minutes | Admin Aide 1 |