ABOUT THE SERVICE The Municipal Social Welfare and Development Office provide emergency assistance to individuals and/or their families during crisis situations. This assistance may come in various forms depending on the needs assessment of the Municipal Social Welfare Officer such as financial, food, transportation, laboratory examination fee and subsidy for hospital bills payment.
CLIENT GROUP Indigent individuals and families.
REQUIREMENTS Varies according to needs
for Laboratory Examination Laboratory request
for Hospitalization Billing statement and/or Medical Abstract
for Burial Assistance Registered Death Certificate
FEES/PAYMENT REQUIRED None
SERVICE SCHEDULE Monday to Friday (8:00 am – 5:00 pm)
TOTAL PROCESSING TIME 1 hour
PROCESS OF AVAILING THE SERVICE
| STEPS INVOLVED | ACTIONS OF THE MINICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE | TRANSACTION TIME | PERSON/S RESPONSIBLE |
| 1. The individual in crisis situation or his/her relatives may come to the Office of the MSWDO for interview and assessment | Records client’s data and proceed with the interview and assessment | 10 minutes | Admin Aide 1 /
Admin Officer – lll |
| 2. Client provides the necessary information and/or documents needed | Examines data /documents gathered and determine the appropriate assistance | 5 minutes | Admin Aide 1/
Admin Officer – lll |
| 3. Preparation of the social Case Study Report (SCSR) | Prepares the Social Case Study Report for Approval of the Local Chief Executive or authorized representative | 10 minutes | Admin Aide 1/
Admin Officer – lll |
| 4. Recommend approval of the SCSR | Evaluates and recommends approval | 5 minutes | OIC- MSWDO/ SWO- lll |
| 5. Approval of the SCSR | (Signs and approves the SCSR upon evaluation and recommendation) | 5 minutes | Municipal Mayor or authorizes representative |
| 6. Release | Accompanies the client of the Office of the Municipal Treasurer to sign acknowledgement for the release of the appropriate assistance | 5 minutes | Admin Aide 1 |
ISSUANCE OF ENDORSEMENT AND REFERRAL LETTER TO OTHER INSTITUTIONS
ABOUT THE SERVICE The MSWDO also provides endorsements and other required documents such as Social Case Study Report. Referral, Certificate of Indigency and the like to other institutions to avail of the services in other institutions such as other hospitals, charitable institutions and other agencies to indigent individuals and families.
CLIENT GROUP Indigent individuals and families
REQUIREMENTS Depends on the required documents of the institution where services are availed
for Social Case Study Report Medical Abstract or Medical Certificate
for Certificate of Indigency Certification from Barangay
for Referral or Endorsement Request or Certification
FEES/PAYMENT REQUIRED None
SERVICE SCHEDULE Monday to Friday (8:0 am – 5:00 pm)
TOTAL PROCESSING TIME 50 minutes
PROCESS OF AVAILING THE SERVICE
| STEPS INVOLVED | ACTIONS OF THE MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE | TRANSACTION TIME | PERSON/S RESPONSIBLE |
| 1. Client or his relative reports at the MSWDO for interview and assessment | Gathers and records data relevant to the actual needs of the client | 10 minutes | Admin Aide 1 |
| 2. Provide information and documents required for the assistance needed | Evaluates data and determines the required documents that is provided by the office and prepared by the same | 10 minutes | Admin Aide 1 |
| 3. Preparation of the needed documents | Prepares the needed documents such as Social Case Study Report, Referral, Certificate of Indigency and the like as required by the institution where services are being availed of | 15 minutes | Admin Aide 1 |
| 4. Recommend approval of the SCSR | Evaluates and recommends approval | 5 minutes | OIC- MSWDO/ SWO- lll |
| 5. Approval of the SCSR | (Signs and approves the SCSR upon evaluation and recommendation) | 5 minutes | Municipal Mayor or authorized representative |
| 6. Release | Upon approval, releases the appropriate approved documents | 5 minutes | Admin Aide 1 |
PROVISION FOR MEDICAL ASSISTANCE PROGRAM (MAP)
ABOUT THE SERVICES The office in collaboration with the Municipal Health Office provides free medicines to sick and indigent patients who cannot support their medications. As prescribed by the Municipal Health Officer or attending physician of the patient, the office shall issue available medicines. In cases where the prescribed medicines are currently out of stock, the office may provide financial assistance for the outright purchase of the medicines needed.
CLIENT GROUP Indigent individuals and/or families
REQUIREMENTS Prescription by the attending physician
FEES/PAYMENT REQUIRED None
SERVICE SCHEDULE Monday to Friday (8:00 – 5:00)
TOTAL PROCESSING TIME 15 minutes
PROCESS OF AVAILING THE SERVICE
| STEPS INVOLVED | ACTIONS OF THE MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE | TRANSACTION TIME | PERSON/S RESPONSIBLE |
| 1. Patient or its relatives may come to the office for assessment and evaluation | Assesses the patient if it qualifies for the program | 5 minutes | SWO- I/
Admin Officer – lll |
| 2. Presentation of the prescription | Checks if the prescribed medicines are available. If it is not available, facilitates outright procurement of medicines | 5 minutes | SWO- I/
Admin Officer – lll |
| 3. Issuance and acknowledgement of medicines | Available medicines are given right away. If not, facilitates release of financial assistance from the Office of the Municipal Treasurer for outright purchase of medicines | 5 minutes | SWO- I/
Admin Officer – lll |
PRE-MARRIAGE COUNSELING (PMC)
ABOUT THE SERVICE In collaboration with the Municipal Health Office and Municipal Agriculture Office, the Municipal Social Welfare and Development Office are mandated to ensure the strong bond of family ties. They take part in providing pre-married couples with knowledge and skills prepare them with family responsibilities and strengthen family relationship.
CLIENT GROUP Pre-married couple who wishes to avail civil wedding (for church wedding, they must undergo counseling at the church)
REQUIREMENTS None
FEES/PAYMENT REQUIRED None
SERVICE SCHEDULE Thursdays (1:00 – 5:00)
TOTAL PROCESSING TIME 1 and a half hours
PROCESS OF AVAILING THE SERVICE
| STEPS INVOLVED | ACTIONS OF THE MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE | TRANSANCTION TIME | PERSON/S RESPONSIBLE |
| 1. Pre-married couples, upon application of the Marriage License, are advised to undergo pre-marriage counseling. For those who will have civil wedding, they will proceed to the office of the MSWDO for the enlistment and schedule. | Couples are enlisted and provided with registration forms and advised them to of the counseling schedule | 5 minutes | Admin Aide 1 |
| 2. The couple will report at the Municipal Agriculture Office where series of counseling are being conducted at the given schedule. | Counseling proper | 1 hour | Admin Aide 1 |
| 3. After the counseling procedure, pre-married couples were given certification. | Signing and issuance of the Pre-marriage Certification | 5 minutes | Admin Aide 1 |
| 4. Acknowledgment of the Certification | Releases the Certification | 1 minute | Admin Aide 1 |
ASSISTANCE TO PERSONS WITH DISABILITIES (PWD)
ABOUT THE SERVICE One of the mandates of the Municipal Social Welfare and Development Office is to provide assistance to marginalized members especially to those who have special needs. Among them are Persons with Disabilities.
CLIENT GROUP Persons with Disabilities (PWD)
REQUIREMENTS As per-assessment of the actual client in need
FEES/PAYMENT REQUIRED None
SERVICE SCHEDULE Monday to Friday (8:00 am – 5:00 pm)
TOTAL PROCESSING TIME 40 MINUTES
PROCESS OF AVAILING THE SERVICE
| STEPS INVOLVED | ACTIONS OF THE MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE | TRANSANCTION TIME | PERSON/S RESPONSIBLE |
| 1. Client or their relatives report at the Office of the MSWDO for the interview and assessment | Gathers and records data relevant to the actual needs of the client | 10 minutes | Admin Aide 1 |
| 2. Client provides the necessary information and/or documents needed | Examines data/documents gathered and determines the appropriate assistance | 5 minutes | Admin Aide 1 |
| 3. Preparation of the Social Case Study Report | Prepares the SCSR and prepares the necessary recommendation | 15 minutes | Admin Aide 1 |
| 4.Approval of the SCSR | (Signs and approves the SCSR upon evaluation and recommendation. | 5 minutes | Municipal Mayor or authorized representative |
| 5. Upon approval, release of the appropriate assistance | Accompany the client to the Office of the Municipal Treasurer to sign the acknowledgment for the release of the appropriate assistance | 5 minutes | Admin Aide 1 |
CASE MANAGEMENT FOR CHILDREN IN CONFLICT WITH THE LAW (CICL)
ABOUT THE SERVICE One of the mandates of the Municipal Social Welfare and Development Office is to provide assistance to marginalized members especially to those Children At Risk. Among them is Children In Conflict with the Law.
CLIENT GROUP Children In Conflict with the Law (CICL)
REQUIREMENTS Endorsement from the Police station or Barangay with
Corresponding blotter or records
FEES/PAYMENT REQUIRED None
SERVICE SCHEDULE Monday to Friday (8:00 am – 5:00 pm)
TOTAL PROCESSING TIME 40 MINUTES
PROCESS OF AVAILING THE SERVICE
| STEPS INVOLVED | ACTIONS OF THE MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE | TRANSANCTION TIME | PERSON/S RESPONSIBLE | |
| 1. CICL upon referral is interviewed and assessed | Information and data gathering from the CICL and relatives. | 30 minutes | OIC- MSWDO/ SWO- lll, | |
| 2. Accompany CICL in Inquest proceedings at the prosecutor’s office whenever necessary | In Cases where the CICL has no available relatives around, the CICL shall be accompanied in the inquest proceedings. | 2 hour | OIC- MSWDO/ SWO- lll, | |
| 3. Assessment on Discernment Report | Based on the documents, information gathered and circumstances provided for the case, the Social Worker shall prepare assessment report including SCSR, determining whether the CICL acted with or without discernment and Diversion program to be submitted to the court. | 1 hour | OIC- MSWDO/ SWO- lll, | |
| 4.Preparation of Diversion Contract | Based on the approved Diversion Program, a Diversion Contract shall be prepared for Implementation.
Diversion Contract duly signed by the CICL, parents and Social Worker |
15 minutes | OIC- MSWDO/ SWO- lll, | |
| 5. Court Hearing on the motion of ROR for the processing of CICL’s Release on Recognizance | Based on the circumstance and assessment, CICL may be entrusted to the family or guardian as per RTC- Binangonan Court Order. | OIC- MSWDO/ SWO- lll, | ||
| 6. Monitoring on the Implementation of the Diversion Contract | Observe implementation of the diversion program / activities as per contract as per scheduled. | 1 hour | OIC- MSWDO/ SWO- lll, | |
CASE MANAGEMENT FOR SEXUALLY ABUSED AND PROSTITUTED CHILDREN
ABOUT THE SERVICE One of the mandates of the Municipal Social Welfare and Development Office is to provide assistance to marginalized members especially to those Children At Risk. Among them are Sexually Abuse and Prostituted Children.
CLIENT GROUP Sexually Abuse and Prostituted Children
REQUIREMENTS Endorsement from the Police station or Barangay with
Corresponding blotter or records/ Birth certificate of the minor
Victims/ Affidavit of Complaint/ Medico legal and other
Supporting documents as required by law.
FEES/PAYMENT REQUIRED None
SERVICE SCHEDULE Monday to Friday (8:00 am – 5:00 pm)
TOTAL PROCESSING TIME 40 MINUTES
PROCESS OF AVAILING THE SERVICE
| STEPS INVOLVED | ACTIONS OF THE MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE | TRANSANCTION TIME | PERSON/S RESPONSIBLE |
| 1. Children who are victims or suspected victims of abuse must report at the office for interview and assessment. | Information and data gathering from the victims and relatives. | 1 Hour | OIC- MSWDO/ SWO- lll, |
| 2. Psycho- social intervention | Immediately, the client and family shall be given crisis intervention such as medical / medico legal and counseling. | 1 hour | OIC- MSWDO/ SWO- lll, |
| 3.Legal case management / Court hearings in court. | Accompany victims in inquest and court hearings whenever necessary. | 2 hour | OIC- MSWDO/ SWO- lll, |
| 4. Case conference with Prosecutors , Social Workers as part of monitoring of case / After – Care Program | The Social Worker will collaborate with the admitting institution regarding the progress of the child and prepare a program for the family reintegration and mainstream in the community. | Half day | OIC- MSWDO/ SWO- lll, |
CASE MANAGEMENT FOR STREET CHILDREN
ABOUT THE SERVICE One of the mandates of the Municipal Social Welfare and Development Office is to provide assistance to marginalized members especially to those Children At Risk. Among them are Street Children.
CLIENT GROUP Street Children
REQUIREMENTS Endorsement from the Police station or Barangay with
Corresponding blotter or records/ Birth certificate of the minor
FEES/PAYMENT REQUIRED None
SERVICE SCHEDULE Monday to Friday (8:00 am – 5:00 pm)
TOTAL PROCESSING TIME 40 MINUTES
PROCESS OF AVAILING THE SERVICE
| STEPS INVOLVED | ACTIONS OF THE MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE | TRANSANCTION TIME | PERSON/S RESPONSIBLE |
| 1. Street Children rescued during street outreach program in collaboration with other agencies are interviewed and assessed. | Information and data gathering from the child and relatives. | 1 hour | OIC- MSWDO/ SWO- lll, |
| 2. Psycho- social Intervention | Children were given medical attention and counseling | 20 minutes | OIC- MSWDO/ SWO- lll, |
| 3. Referrals/ endorsement | They are referred to Barangay to facilitate dialogue with their families; for non- resident of Angono they are turned over to their respective municipality and for those who are abandoned and or had conflicts shall be processed for admission in the institution for further case management. | Half- day | OIC- MSWDO/ SWO- lll, |
| Monitoring/ After – Care | Residents street children who were reunited with their families are monitored and given appropriate intervention. | Once a month | OIC- MSWDO/ SWO- lll, |
COMMUNITY ADVOCACY ON THE PREVENTION
OF ABUSE TO WOMEN AND CHILDREN
ABOUT THE SERVICE The Local Government Unit thru Barangay Council for the Protection of Women and Children initiates preventive measure to protect their rights.
CLIENT GROUP General Public
REQUIREMENTS -> Project Proposal
-> Campaign materials
FEES/PAYMENT REQUIRED None
SERVICE SHCEDULE As the need rises
TOTAL PROCESSING TIME Half day per activity
PROCESS OF AVAILING THE SERVICE
| STEPS INVOLVED | ACTIONS OF THE MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE | TRANSANCTION TIME | PERSON/S RESPONSIBLE |
| 1. Coordination with the DILG and the Barangay for information dissemination and implementation of the program on the advocacy | Conducts information campaign | 30 minutes | OIC- MSWDO/ SWO- lll, |
| 2. Conducts regular meetings and conferences with the Barangay council for the Protection of Children | Attends and actively participates in the regular meeting and conferences | Half day | OIC- MSWDO/ SWO- lll, |
| 3. Provisions for lecture/training and other advocacy materials in every Barangay | Conducts lecture and trainings and disseminate materials to increase awareness | Half day | OIC- MSWDO/ SWO- lll, |
ISSUANCE OF CERTIFICATE OF INDIGENCY
ABOUT THE SERVICE Certificate of Indigency to be secured by client from their respective barangay, it is one of the basis of MSWDO Municipal Social Welfare and Development officer in the assessment and issuance of Certificate of Indigency in availing programs and services that are available in other institutions as such to avail free legal assistance to Public Attorney’s Office and avail discount for hospitalizationbill.
CLIENT GROUP Indigent individuals and families in the community
REQUIREMENTS Barangay Certificate of Indigency
FEES/PAYMENT REQUIRED None
SERVICE SCHEDULE Monday to Friday (8:00 am – 5:00 pm)
TOTAL PROCESSING TIME 10 MINUTES
PROCESS OF AVAILING THE SERVICE
| STEPS INVOLVED | ACTIONS OF THE MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE | TRANSANCTION TIME | PERSON/S RESPONSIBLE |
| 1. Client or their relatives submit the Barangay Certificate of Indigency to MSWDO from their respective barangay. | Assess the financial capability of client and his/ her family and determines the appropriate assistance. | 10 minutes | Admin Aide 1 |
| 2. Preparation of the Certificate of Indigency | Prepares the SCSR and prepares the necessary recommendation | 15 minutes | Admin Aide 1 |
| 3 .Approval of the Certificate of Indigency | Signs and approves the Certificate of Indigency. | 2 minutes | OIC- MSWDO |
| 5. Upon approval, release of the Certificate of Indigency. | Give instruction to client on what to do next to his/ her relative to transaction to other offices. | 5 minutes | Admin Aide 1 |
ISSUANCE OF PARENTAL CAPABILITY ASSESSMENT REPORT (PCAR)
ABOUT THE SERVICE Certificate of Indigency to be secured by client from their respective barangay, it is one of the basis of MSWDO Municipal Social Welfare and Development officer in the assessment and issuance of Certificate of Indigency in availing programs and services that are available in other institutions as such to avail free legal assistance to Public Attorney’s Office and avail discount for hospitalization bill.
CLIENT GROUP Parent’s / family of abandoned/ neglected/ surrendered children
under adoption program, parents with children admitted at different institution
REQUIREMENTS Record of PNP/ barangay blotter,
Feedback Report of Home visitation,
Collateral information from neighbors.
FEES/PAYMENT REQUIRED None
SERVICE SCHEDULE Monday to Friday (8:00 am – 5:00 pm)
TOTAL PROCESSING TIME 1 Hour
PROCESS OF AVAILING THE SERVICE
| STEPS INVOLVED | ACTIONS OF THE MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE | TRANSANCTION TIME | PERSON/S RESPONSIBLE |
| 1. Upon receiving request of Parental Capability Assessment Report from partner agencies; Conduct home visitation to client’s family. | Prepares Feedback Report on Home Visitation conducted. | 2 Hours | J.O |
| 2. Conduct interview and collateral information from neighbor | Prepares the Parental Capability Assessment Report. | 1 Hour | OIC- MSWDO |
| 3 .Submit the PCAR to concerned agencies requested for report thru email/ LBC / mailing. | Sign and approves the Certificate of Indigency. | 2 minutes | OIC- MSWDO |
CASEMANAGEMENT FOR LOCAL ADOPTION
ABOUT THE SERVICE One of the mandates of the Municipal Social Welfare and Development Office is to provide assistance to marginalized members especially to those Children At Risk. As per R.A. 9523 Certification of a Child Legally Available for Adoption.
CLIENT GROUP Abandoned, neglected, surrendered children
REQUIREMENTS Endorsement from the Police station or Barangay with
Corresponding blotter or records/ Birth certificate of the minor
Victims/ Affidavit of Complaint/ Medico legal, Deed of Voluntary Commitment and other Supporting documents as required by law.
FEES/PAYMENT REQUIRED None
SERVICE SCHEDULE Monday to Friday (8:00 am – 5:00 pm)
TOTAL PROCESSING TIME 8 hours
PROCESS OF AVAILING THE SERVICE
| STEPS INVOLVED | ACTIONS OF THE MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE | TRANSANCTION TIME | PERSON/S RESPONSIBLE |
| 1. Upon receiving referral / endorsement from DSWD lV-A, and other partner agencies; Conduct home visitation to client’s family. | Assess the submitted documents as such PNP and Barangay Blotter, | 2 Hours | OIC- MSWDO |
| 2. Conduct Counseling session to parent who surrendered the child, conduct pre- adoption orientation to prospective adoptive parents, conduct interview and collateral information from neighbors | Prepares Comprehensive Social Case Study Report for child and Home Study Report for Adoptive family based on the given data come up with professional assessment and recommendation. | 3 Hours | OIC- MSWDO |
| 3 .Submit the Social case Study Report to DSWD lV-A that includes the attachment of documents as such; | Facilitation of Tri- Media Announcement (Newspaper, Radio/ TV). | 2 Hours | OIC- MSWDO |
| 4. Testify in Court on the Judicial Affidavit | Testify in Court / Cross Exam by PAO and Procecutor | 1 Hour | OIC- MSWDO |
ISSUANCE OF SOLO PARENT IDENTIFICATION CARD
ABOUT THE SERVICE Certificate of Solo Parent to be secured by client from their respective barangay, it is one of the basis of MSWDO Municipal Social Welfare and Development officer in the assessment and issuance of Solo parent I.D. in availing programs and services that are available in other institutions as such to avail 7 days Parental leave, being priority recipient for Social services and educational scholarship.
CLIENT GROUP Solo Parent that includes (Separated, widowed, annulled and
single mother)
REQUIREMENTS Barangay Certificate of Solo Parent, Photo Copy of Child’s
Birth Certificate, 1 x 1 & 2X2 I.D. Picture, Fill out application Form
FEES/PAYMENT REQUIRED None
SERVICE SCHEDULE Monday to Friday (8:00 am – 5:00 pm)
TOTAL PROCESSING TIME 45 Hours
PROCESS OF AVAILING THE SERVICE
| STEPS INVOLVED | ACTIONS OF THE MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE | TRANSANCTION TIME | PERSON/S RESPONSIBLE |
| 1. Client (Solo Parent) Fill out the Application form for Solo Parent. Provide list of requirements. | Assist in filing the application for Solo parent | 10 minutes | J.O. |
| 2. Submit the Barangay Certificate of Solo Parent and other requirements to MSWDO. | Assess the validity of being a solo parent. | 15 minutes | J.O. |
| 3. Conduct Home visitation and collateral information | Validate and assess the criteria for Solo Parent | 13 minutes | J.O. |
| 4. Preparation of the Solo Parent I.D. | Prepares typing of Solo Parent I.D. | 2 minutes | J.O. |
| 3 .Approval of the Certificate of Indigency | Signs and approves the Certificate of Indigency. | 2 minutes | OIC- MSWDO |
| 5. Upon approval, release of the Certificate of Solo Parent I.D. | Provice instruction to client on what to do next to his/ her relative to her / his transaction to other offices. | 3 minutes | J.O. |
ISSUANCE OF CERTIFICATE OF GUARDIANSHIP
ABOUT THE SERVICE Certificate of Guardianship being secured to office of the MSWD by the supportive relatives of the minor clients who were assessed as such; Orphaned child, victim of child abuse, abandoned/ neglected child, foundling child and special children in need of special protection.
CLIENT GROUP Supportive family and relatives of children at risk as such;
Orphaned child, victim of child abuse,
Abandoned/ neglected child, rescued child from abusive family
Foundling child, rape Victim, victim of child trafficking
Children In conflict with the Law and special children
REQUIREMENTS Barangay Clearance, PNP Clearance w/o derogatory record
FEES/PAYMENT REQUIRED None
SERVICE SCHEDULE Monday to Friday (8:00 am – 5:00 pm)
TOTAL PROCESSING TIME 1 Hour
PROCESS OF AVAILING THE SERVICE
| STEPS INVOLVED | ACTIONS OF THE MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE | TRANSANCTION TIME | PERSON/S RESPONSIBLE |
| 1. Submit the Barangay Clearance, PNP Clearance | Conducts initial interview and assessment | 10 minutes | J.O. |
| 2. Gather collateral Information | Conducts home visitation to assess the parental capability of the applicant guardian | 30 minutes | J.O. |
| 3. Preparation of the Certification of Guardianship
. |
Prepares typing of Solo Parent I.D. | 20 minutes | OIC – MSWDO. |
| 4 . Approval of the Certificate of Guardianship | Signs and approves the Certificate of Guardianship | 2 minutes | OIC- MSWDO |
| 5. Upon approval, release of the Certificate of Guardianship | Provide instruction to client on what to do next to his/ her relative to her / his transaction to other offices. | 3 minutes | OIC- MSWDO |
ASSISTANCE TO VICTIM OF VAWC
ABOUT THE SERVICE One of the mandates of the Municipal Social Welfare and Development Office is to provide assistance to marginalized members especially to those who have special needs. Among them are women and children victim of Violence Against Women and Their Children Act (R.A. 9262).
CLIENT GROUP Battered women, child victim of violence
REQUIREMENTS PNP/ Barangay Blotter, medico Legal, Psychological Evaluation
FEES/PAYMENT REQUIRED None
SERVICE SCHEDULE Monday to Friday (8:00 am – 5:00 pm)
TOTAL PROCESSING TIME 1 Hour
PROCESS OF AVAILING THE SERVICE
| STEPS INVOLVED | ACTIONS OF THE MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE | TRANSANCTION TIME | PERSON/S RESPONSIBLE |
| 1. Client women and children victim of VAWC provide immediate medical assistance | Accompany client at hospital for medico legal
Secure result of medico legal Gathers and records data relevant to the actual needs of the client |
10 minutes | J.O |
| 2. Client undergo counseling/ debriefing | Conduct Stress debriefing / counseling and assess appropriate assistance | 20 minutes | OIC- MSWDO |
| 3. Filing of Case at PNP and Prosecutor’s Office | Prepares the SCSR and accompany victim in filing of case at PNP/ WCPD | 25 minutes | OIC- MSWDO |
| 4.Approval of the SCSR | (Signs and approves the SCSR upon evaluation and recommendation. | 5 minutes | Municipal Mayor or authorized representative |
ASSISTANCE TO ELDERLY RECIPIENT OF SOCIAL PENSION
ABOUT THE SERVICE One of the mandates of the Municipal Social Welfare and Development Office is to provide assistance to marginalized members especially to those who have special needs. Among them are poorest of the Poor Elderly recipient of Social Pension
CLIENT GROUP Poorest / Indigent Elderly 77 years old and above.
REQUIREMENTS Photo copy of OSCA I.D.
Authorization letter
Photo copy of to Psychological Evaluation
FEES/PAYMENT REQUIRED None
SERVICE SCHEDULE Monday to Friday (8:00 am – 5:00 pm)
TOTAL PROCESSING TIME 1 Hour
PROCESS OF AVAILING THE SERVICE
| STEPS INVOLVED | ACTIONS OF THE MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE | TRANSANCTION TIME | PERSON/S RESPONSIBLE |
| 1. Client to submit recommendation from OSCA President | Assist in filing of Social Pension Application | 10 minutes | J.O |
| 2. Upon submission of Solo Parent Application form | Conduct Interview and assessment on the criteria | 25 minutes | OSCA President |
| 3. Recommend the applicant elderly | Prepares the transmittal to DSWDlV-A for inclusion of budget | 30 minutes | OIC- MSWDO |
| 4. Door to door pay out to the qualified elderly | Assist client in signing the acknowledgement receipt. | 5 minutes per head/ client | OSCA President/ OIC- MSWDO/ DSWD lV- A |
Municipal Social Welfare and Development Office
Mrs. LUISITA S. VESTRA, RSW
Officer-In-Charge
Contact number: (632) 706 6145
