Municipal Engineer Releases order of payment 3 minutes Building Official

Proceed to the Office of the Municipal Treasurer for payment	(Staff of the Office of the Municipal Treasurer receives the payment and issues Official Receipt)	3 minutes	Revenue Collection Clerk/staff
Present OR to the Municipal Engineer and wait for the release of the permit	Documents will be recorded thereafter, a Building Permit will be released	10 minutes	Building Official

ABOUT THE SERVICE A Building Permit is a document issued by the Building Official to an owner/applicant to proceed with the construction, installation, addition, alteration, renovation, conversion, repair, demolition or other work activity of a specific project/building/structure after the accompanying principal plans and specifications and other pertinent documents that are found satisfactory and substantially confirming with the Implementing Rules and Regulations of the National Building Code.

CLIENT GROUP General Public

REQUIREMENTS ->Accompanied prescribed application forms

->Barangay Clearance

->Clearance from the Homeowners’ Association (if any)

->Official Receipt of payment for Fire Safety Inspection Fee

->Official Receipt of payment for Zoning Fee

->In case the applicant is the registered owner of the lot:

-Photocopy of TCT

-Photocopy of Tax Declaration

-Photocopy of Current Real property Tax Receipt

->In case the applicant is not the registered owner of the lot,

in addition to the above is a copy of a duly notarized

Contract of Lease or Deed of Absolute Sale

->5 sets each of the following Ancillary Plans and Documents:

-Bill of Materials and Cost Estimates

-Specifications

-Civil/Structural Plan/Soil Testing (3 Storey Structure Up)

-Electrical Plan

-Sanitary/Plumbing

-Architectural Plan

-Geodetic Documents if necessary

-Mechanical Plan, if necessary

->Photocopy of the PRC ID of duly registered professionals

who signed the accomplished Building Permit forms

FEES/PAYMENT REQUIRED Only the Building Official can give the Order of Payment for the Building Permit Fee depending on the plans and specifications as well as the Cost Estimates submitted by the applicant/owner

SERVICE SCHEDULE Monday to Friday

8:00 am – 5:00 pm

TOTAL PROCESSING TIME 1 hour and 16 minutes

PROCESS OF AVAILING THE SERVICE

ISSUANCE OF CERTIFICATE OF BUILDING COMPLETION

AND CERTIFICATE OF OCCUPANCY

ABOUT THE SERVICE A Certificate that certifies the completion of the project with the knowledge that meets the standards of the Implementing Rules and Regulations of the National Building Code. The building/structure can now be utilized as a public edifice or private residence which is now safe for occupancy.

CLIENT GROUP General Public

REQUIREMENTS ->Fire Safety Inspection Certificate

->As Built-Plan

->Photocopy of the Building Permit

->Certificate of Completion for Construction Form

FEES/PAYMENT REQUIRED Only the Building Official can give the Order of Payment for the Certificate of Occupancy depending on the building and Final Cost Estimated submitted. (COCC)

SERVICE SCHEDULE Monday to Friday

8:00 am – 5:00 pm

TOTAL PROCESSING TIME 35 minutes

PROCESS OF AVAILING THE SERVICE

STEPS INVOLVED	ACTIONS OF THE OFFICE OF THE MUNICIPAL ENGINEER	TRANSACTION TIME	PERSON/S RESPONSIBLE
Secure Final Fire Safety Protection Certificate	Endorsement by the Building Official to the Bureau of Fire Protection	3 minutes	Fire Safety Inspection
Inspection	Inspection Report of the Bldg.	20 minutes	Bldg. Inspector
Submit all necessary requirements	Evaluates and processes the documents	5 minutes	Engineering Personnel
Proceed to the Office of the Municipal Treasurer for payment	(Staff of the Office of the Municipal Treasurer receives the payment and issues Official Receipt)	3 minutes	Revenue Collection Clerk/Staff
Present OR to the Building Official	Documents and OR will be recorded	2 minutes	Building Official
Wait for the release of the OCC	Issues Certificate of Occupancy	2 minutes	Building Official

ISSUANCE OF ELECTRICAL WIRING PERMIT AND

CERTIFICATE OF ELECTRICAL COMPLETION

ABOUT THE SERVICE An Electrical Wiring Permit is a requirement for installing, replacing, removing, connecting, disconnecting or repairing electrical works except replacing fuses, receptacles, switches and utilization equipment. On the other hand, a Certificate of Electrical Completion formally marks the completion of the project where the electrical inspector had inspected and agreed with the proper installation of electrical wirings.

CLIENT GROUP General Public

REQUIREMENTS ->Barangay Clearance

->Lot Owner’s Consent if lot is not owned by the applicant

->Photocopy of TCT

->Photocopy of the latest Real Property Tax Receipt

->Affidavit from the Mayor’s Office if the lot is a government property

->Waiver to be notarized if the lot is not owned by the applicant

->Electrical plans

->Duly accomplished Wiring Permit Form

FEES/PAYMENT REQUIRED For Residential Application & Business Application

->Application fee

->Building fee

->Electrical fee

->Plumbing fee

->Inspection fee

SERVICE SCHEDULE Monday to Friday

8:00 am – 5:00 pm

TOTAL PROCESSING TIME 43 minutes

PROCESS OF AVAILING THE SERVICE

ISSUANCE OF CERTIFICATE OF FINAL ELECTRICAL INSPECTION

ABOUT THE SERVICE A Certificate issued by the Building Official to the owner/applicant as a requirement for the installation of power lines to a building/structure and certifies the completeness of the installation of all electrical wirings.

CLIENT GROUP General Public

REQUIREMENTS ->Photocopy of the Building Permit (Wiring Permit)

->Certificate of Electrical Inspection to be accomplished

by an Electrical Engineer/Master Electrician

->Certificate of Fire Safety

FEES/PAYMENT REQUIRED Assessed by Building official

SERVICE SCHEDULE Monday to Friday

8:00 am – 5:00 pm

TOTAL PROCESSING TIME 8 minutes

PROCESS OF AVAILING THE SERVICE

STEPS INVOLVED	ACTIONS OF THE OFFICE OF THE MUNICIPAL ENGINEER	TRANSACTION TIME	PERSON/S RESPONSIBLE
Submit the complete requirements	Evaluates and processes the requirements and assessed fee	1 minute	Engineering Personnel
Proceed to the Office of the Municipal Treasurer for payment	(Staff of the Office of the Municipal Treasurer receives the payment and issues Official Receipt)	3 minutes	Revenue Collection Clerk/Staff
Present the OR to the Building Official	Documents and OR will be recorded	2 minutes	Building Official
Wait for the release of the CFEI	Issuance of the Certificate	2 minutes	Building Official

ISSUANCE OF SIGN PERMIT

ABOUT THE SERVICE This permit is issued by the Building Official to regulate the installation of signage displayed for exterior observance so as to show harmonious and aesthetic relationship of all units represented.

CLIENT GROUP General Public

REQUIREMENTS Sketch/drawing indicating the following:

->Complete dimension of the signage

->Number of signage to be displayed

->Location

->Brgy. Clearance

FEES/PAYMENT REQUIRED Payment shall be based upon the sketch/drawing submitted

SERVICE SCHEDULE Monday to Friday

8:00 am – 5:00 pm

TOTAL PROCESSING TIME 14 minutes

PROCESS OF AVAILING THE SERVICE

STEPS INVOLVED	ACTIONS OF THE OFFICE OF THE MUNICIPAL ENGINEER	TRANSACTION TIME	PERSON/S RESPONSIBLE
Submit the complete requirements	Receives and evaluates the requirements including Brgy. clearance	5 minutes	Building Official/ Engineering Personnel
Accomplish the Sign Permit Form	Processes the application form	2 minutes	Engineering Personnel
Proceed to the Office of the Municipal Treasurer for payment	(Staff of the Office of the Municipal Treasurer receives the payment and issues Official Receipt)	3 minutes	Revenue Collection Clerk/Staff
Present the OR to the Building Official	Documents and OR will be recorded	2 minutes	Building Official
Wait for the permit to be released	Issuance of the Sign Permit	2 minutes	Building Official

ISSUANCE OF DEMOLITION PERMIT

ABOUT THE SERVICE This permit certifies that the building is structurally unsafe and otherwise constitutes a hazard to safety of health or public welfare because of inadequate maintenance and therefore is declared dangerous to human life and must be demolished.

CLIENT GROUP General Public

REQUIREMENTS ->Barangay Clearance

->Sketch/drawing of the bldg. to be demolished

->Photocopy of TCT where bldg. was constructed

FEES/PAYMENT REQUIRED Payment shall be based upon the sketch/drawing submitted

SERVICE SCHEDULE Monday to Friday

8:00 am – 5:00 pm

TOTAL PROCESSING TIME 17 minutes

PROCESS OF AVAILING THE SERVICE

STEPS INVOLVED	ACTIONS OF THE OFFICE OF THE MUNICIPAL ENGINEER	TRANSACTION TIME	PERSON/S RESPONSIBLE
Submit the complete requirements	Receives and evaluates the requirements	5 minutes	Building Official/ Engineering Personnel
Accomplish the Demolition Permit Form	Processes the application fee	3 minutes	Engineering Personnel
Proceed to the Office of the Municipal Treasurer for payment	(Staff of the Office of the Municipal Treasurer receives the payment and issues Official Receipt)	3 minutes	Revenue Collection Clerk/Staff
Present the OR to the Building Official	Documents and OR will be recorded	3 minutes	Building Official
Wait for the Permit to be released	Issues of the Demolition Permit	3 minutes	Building Official

ISSUANCE OF FENCING PERMIT

ABOUT THE SERVICE A requirement for the construction of fences which are greater than 3 feet in height, measured from the finished grade which are also 10 feet of any street right of way or access easement or within 20 feet of a corner.

CLIENT GROUP General Public

REQUIREMENTS ->Barangay Clearance

->Photocopy of TCT

->Sketch/drawing

->Location Map – for Fencing Permit

->Clearance from Assessor’s Office

FEES/PAYMENT REQUIRED Payment shall be based upon the dimension of the fence

SERVICE SCHEDULE Monday to Friday

8:00 am – 5:00 pm

TOTAL PROCESSING TIME 14 minutes

PROCESS OF AVAILING THE SERVICE

STEPS INVOLVED	ACTIONS OF THE OFFICE OF THE MUNICIPAL ENGINEER	TRANSACTION TIME	PERSON/S RESPONSIBLE
Submit the complete requirements	Receives and evaluates the requirements	5 minutes	Building Official/ Engineering Personnel
Accomplish the Fencing Permit Form	Processes the application fee	1 minute	Engineering Personnel
Proceed to the Office of the Municipal Treasurer for payment	(Staff of the Office of the Municipal Treasurer receives the payment and issues Official Receipt)	3 minutes	Revenue Collection Clerk/Staff
Present the OR to the Building Official	Documents and OR will be recorded	3 minutes	Building Official
Wait for the permit to be released	Issuance of the Fencing Permit	2 minutes	Building Official

ISSUANCE OF GROUND PREPARATION & EXCAVATION PERMIT

ABOUT THE SERVICE A requirement for the ground preparation & excavation permit.

CLIENT GROUP General Public

REQUIREMENTS ->Barangay Clearance

->Photocopy of TCT

->Sketch/drawing

->Location Map

->Clearance from Assessor’s Office

FEES/PAYMENT REQUIRED Payment shall be based upon the dimension of the lot to be excavated

SERVICE SCHEDULE Monday to Friday

8:00 am – 5:00 pm

TOTAL PROCESSING TIME 14 minutes

PROCESS OF AVAILING THE SERVICE

STEPS INVOLVED	ACTIONS OF THE OFFICE OF THE MUNICIPAL ENGINEER	TRANSACTION TIME	PERSON/S RESPONSIBLE
Submit the complete requirements	Receives and evaluates the requirements	5 minutes	Building Official/ Engineering Personnel
Accomplish the Ground Preparation & Excavation Permit Form	Processes the application fee	1 minute	Engineering Personnel
Proceed to the Office of the Municipal Treasurer for payment	(Staff of the Office of the Municipal Treasurer receives the payment and issues Official Receipt)	3 minutes	Revenue Collection Clerk/Staff
Present the OR to the Building Official	Documents and OR will be recorded	3 minutes	Building Official
Wait for the permit to be released	Issuance of the Ground Preparation & Excavation Permit	2 minutes	Building Official

Municipal Engineering Office
Engr. Emilnor B. Pasion
Municipal Engineer
Contact number: (02) 651-3155

ABOUT THE SERVICE The Municipal Social Welfare and Development Office provide emergency assistance to individuals and/or their families during crisis situations. This assistance may come in various forms depending on the needs assessment of the Municipal Social Welfare Officer such as financial, food, transportation, laboratory examination fee and subsidy for hospital bills payment.

CLIENT GROUP Indigent individuals and families.

REQUIREMENTS Varies according to needs

for Laboratory Examination Laboratory request

for Hospitalization Billing statement and/or Medical Abstract

for Burial Assistance Registered Death Certificate

FEES/PAYMENT REQUIRED None

SERVICE SCHEDULE Monday to Friday (8:00 am – 5:00 pm)

TOTAL PROCESSING TIME 1 hour

PROCESS OF AVAILING THE SERVICE

STEPS INVOLVED	ACTIONS OF THE MINICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE	TRANSACTION TIME	PERSON/S RESPONSIBLE
1. The individual in crisis situation or his/her relatives may come to the Office of the MSWDO for interview and assessment	Records client’s data and proceed with the interview and assessment	10 minutes	Admin Aide 1 / Admin Officer – lll
2. Client provides the necessary information and/or documents needed	Examines data /documents gathered and determine the appropriate assistance	5 minutes	Admin Aide 1/ Admin Officer – lll
3. Preparation of the social Case Study Report (SCSR)	Prepares the Social Case Study Report for Approval of the Local Chief Executive or authorized representative	10 minutes	Admin Aide 1/ Admin Officer – lll
4. Recommend approval of the SCSR	Evaluates and recommends approval	5 minutes	OIC- MSWDO/ SWO- lll
5. Approval of the SCSR	(Signs and approves the SCSR upon evaluation and recommendation)	5 minutes	Municipal Mayor or authorizes representative
6. Release	Accompanies the client of the Office of the Municipal Treasurer to sign acknowledgement for the release of the appropriate assistance	5 minutes	Admin Aide 1

ISSUANCE OF ENDORSEMENT AND REFERRAL LETTER TO OTHER INSTITUTIONS

ABOUT THE SERVICE The MSWDO also provides endorsements and other required documents such as Social Case Study Report. Referral, Certificate of Indigency and the like to other institutions to avail of the services in other institutions such as other hospitals, charitable institutions and other agencies to indigent individuals and families.

CLIENT GROUP Indigent individuals and families

REQUIREMENTS Depends on the required documents of the institution where services are availed

for Social Case Study Report Medical Abstract or Medical Certificate

for Certificate of Indigency Certification from Barangay

for Referral or Endorsement Request or Certification

FEES/PAYMENT REQUIRED None

SERVICE SCHEDULE Monday to Friday (8:0 am – 5:00 pm)

TOTAL PROCESSING TIME 50 minutes

PROCESS OF AVAILING THE SERVICE

STEPS INVOLVED	ACTIONS OF THE MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE	TRANSACTION TIME	PERSON/S RESPONSIBLE
1. Client or his relative reports at the MSWDO for interview and assessment	Gathers and records data relevant to the actual needs of the client	10 minutes	Admin Aide 1
2. Provide information and documents required for the assistance needed	Evaluates data and determines the required documents that is provided by the office and prepared by the same	10 minutes	Admin Aide 1
3. Preparation of the needed documents	Prepares the needed documents such as Social Case Study Report, Referral, Certificate of Indigency and the like as required by the institution where services are being availed of	15 minutes	Admin Aide 1
4. Recommend approval of the SCSR	Evaluates and recommends approval	5 minutes	OIC- MSWDO/ SWO- lll
5. Approval of the SCSR	(Signs and approves the SCSR upon evaluation and recommendation)	5 minutes	Municipal Mayor or authorized representative
6. Release	Upon approval, releases the appropriate approved documents	5 minutes	Admin Aide 1

PROVISION FOR MEDICAL ASSISTANCE PROGRAM (MAP)

ABOUT THE SERVICES The office in collaboration with the Municipal Health Office provides free medicines to sick and indigent patients who cannot support their medications. As prescribed by the Municipal Health Officer or attending physician of the patient, the office shall issue available medicines. In cases where the prescribed medicines are currently out of stock, the office may provide financial assistance for the outright purchase of the medicines needed.

CLIENT GROUP Indigent individuals and/or families

REQUIREMENTS Prescription by the attending physician

FEES/PAYMENT REQUIRED None

SERVICE SCHEDULE Monday to Friday (8:00 – 5:00)

TOTAL PROCESSING TIME 15 minutes

PROCESS OF AVAILING THE SERVICE

STEPS INVOLVED	ACTIONS OF THE MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE	TRANSACTION TIME	PERSON/S RESPONSIBLE
1. Patient or its relatives may come to the office for assessment and evaluation	Assesses the patient if it qualifies for the program	5 minutes	SWO- I/ Admin Officer – lll
2. Presentation of the prescription	Checks if the prescribed medicines are available. If it is not available, facilitates outright procurement of medicines	5 minutes	SWO- I/ Admin Officer – lll
3. Issuance and acknowledgement of medicines	Available medicines are given right away. If not, facilitates release of financial assistance from the Office of the Municipal Treasurer for outright purchase of medicines	5 minutes	SWO- I/ Admin Officer – lll

PRE-MARRIAGE COUNSELING (PMC)

ABOUT THE SERVICE In collaboration with the Municipal Health Office and Municipal Agriculture Office, the Municipal Social Welfare and Development Office are mandated to ensure the strong bond of family ties. They take part in providing pre-married couples with knowledge and skills prepare them with family responsibilities and strengthen family relationship.

CLIENT GROUP Pre-married couple who wishes to avail civil wedding (for church wedding, they must undergo counseling at the church)

REQUIREMENTS None

FEES/PAYMENT REQUIRED None

SERVICE SCHEDULE Thursdays (1:00 – 5:00)

TOTAL PROCESSING TIME 1 and a half hours

PROCESS OF AVAILING THE SERVICE

STEPS INVOLVED	ACTIONS OF THE MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE	TRANSANCTION TIME	PERSON/S RESPONSIBLE
1. Pre-married couples, upon application of the Marriage License, are advised to undergo pre-marriage counseling. For those who will have civil wedding, they will proceed to the office of the MSWDO for the enlistment and schedule.	Couples are enlisted and provided with registration forms and advised them to of the counseling schedule	5 minutes	Admin Aide 1
2. The couple will report at the Municipal Agriculture Office where series of counseling are being conducted at the given schedule.	Counseling proper	1 hour	Admin Aide 1
3. After the counseling procedure, pre-married couples were given certification.	Signing and issuance of the Pre-marriage Certification	5 minutes	Admin Aide 1
4. Acknowledgment of the Certification	Releases the Certification	1 minute	Admin Aide 1

ASSISTANCE TO PERSONS WITH DISABILITIES (PWD)

ABOUT THE SERVICE One of the mandates of the Municipal Social Welfare and Development Office is to provide assistance to marginalized members especially to those who have special needs. Among them are Persons with Disabilities.

CLIENT GROUP Persons with Disabilities (PWD)

REQUIREMENTS As per-assessment of the actual client in need

FEES/PAYMENT REQUIRED None

SERVICE SCHEDULE Monday to Friday (8:00 am – 5:00 pm)

TOTAL PROCESSING TIME 40 MINUTES

PROCESS OF AVAILING THE SERVICE

STEPS INVOLVED	ACTIONS OF THE MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE	TRANSANCTION TIME	PERSON/S RESPONSIBLE
1. Client or their relatives report at the Office of the MSWDO for the interview and assessment	Gathers and records data relevant to the actual needs of the client	10 minutes	Admin Aide 1
2. Client provides the necessary information and/or documents needed	Examines data/documents gathered and determines the appropriate assistance	5 minutes	Admin Aide 1
3. Preparation of the Social Case Study Report	Prepares the SCSR and prepares the necessary recommendation	15 minutes	Admin Aide 1
4.Approval of the SCSR	(Signs and approves the SCSR upon evaluation and recommendation.	5 minutes	Municipal Mayor or authorized representative
5. Upon approval, release of the appropriate assistance	Accompany the client to the Office of the Municipal Treasurer to sign the acknowledgment for the release of the appropriate assistance	5 minutes	Admin Aide 1

CASE MANAGEMENT FOR CHILDREN IN CONFLICT WITH THE LAW (CICL)

ABOUT THE SERVICE One of the mandates of the Municipal Social Welfare and Development Office is to provide assistance to marginalized members especially to those Children At Risk. Among them is Children In Conflict with the Law.

CLIENT GROUP Children In Conflict with the Law (CICL)

REQUIREMENTS Endorsement from the Police station or Barangay with

Corresponding blotter or records

FEES/PAYMENT REQUIRED None

SERVICE SCHEDULE Monday to Friday (8:00 am – 5:00 pm)

TOTAL PROCESSING TIME 40 MINUTES

PROCESS OF AVAILING THE SERVICE

STEPS INVOLVED	ACTIONS OF THE MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE		TRANSANCTION TIME	PERSON/S RESPONSIBLE
1. CICL upon referral is interviewed and assessed	Information and data gathering from the CICL and relatives.		30 minutes	OIC- MSWDO/ SWO- lll,
2. Accompany CICL in Inquest proceedings at the prosecutor’s office whenever necessary		In Cases where the CICL has no available relatives around, the CICL shall be accompanied in the inquest proceedings.	2 hour	OIC- MSWDO/ SWO- lll,
3. Assessment on Discernment Report		Based on the documents, information gathered and circumstances provided for the case, the Social Worker shall prepare assessment report including SCSR, determining whether the CICL acted with or without discernment and Diversion program to be submitted to the court.	1 hour	OIC- MSWDO/ SWO- lll,
4.Preparation of Diversion Contract		Based on the approved Diversion Program, a Diversion Contract shall be prepared for Implementation. Diversion Contract duly signed by the CICL, parents and Social Worker	15 minutes	OIC- MSWDO/ SWO- lll,
5. Court Hearing on the motion of ROR for the processing of CICL’s Release on Recognizance		Based on the circumstance and assessment, CICL may be entrusted to the family or guardian as per RTC- Binangonan Court Order.		OIC- MSWDO/ SWO- lll,
6. Monitoring on the Implementation of the Diversion Contract		Observe implementation of the diversion program / activities as per contract as per scheduled.	1 hour	OIC- MSWDO/ SWO- lll,

CASE MANAGEMENT FOR SEXUALLY ABUSED AND PROSTITUTED CHILDREN

ABOUT THE SERVICE One of the mandates of the Municipal Social Welfare and Development Office is to provide assistance to marginalized members especially to those Children At Risk. Among them are Sexually Abuse and Prostituted Children.

CLIENT GROUP Sexually Abuse and Prostituted Children

REQUIREMENTS Endorsement from the Police station or Barangay with

Corresponding blotter or records/ Birth certificate of the minor

Victims/ Affidavit of Complaint/ Medico legal and other

Supporting documents as required by law.

FEES/PAYMENT REQUIRED None

SERVICE SCHEDULE Monday to Friday (8:00 am – 5:00 pm)

TOTAL PROCESSING TIME 40 MINUTES

PROCESS OF AVAILING THE SERVICE

STEPS INVOLVED	ACTIONS OF THE MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE	TRANSANCTION TIME	PERSON/S RESPONSIBLE
1. Children who are victims or suspected victims of abuse must report at the office for interview and assessment.	Information and data gathering from the victims and relatives.	1 Hour	OIC- MSWDO/ SWO- lll,
2. Psycho- social intervention	Immediately, the client and family shall be given crisis intervention such as medical / medico legal and counseling.	1 hour	OIC- MSWDO/ SWO- lll,
3.Legal case management / Court hearings in court.	Accompany victims in inquest and court hearings whenever necessary.	2 hour	OIC- MSWDO/ SWO- lll,
4. Case conference with Prosecutors , Social Workers as part of monitoring of case / After – Care Program	The Social Worker will collaborate with the admitting institution regarding the progress of the child and prepare a program for the family reintegration and mainstream in the community.	Half day	OIC- MSWDO/ SWO- lll,

CASE MANAGEMENT FOR STREET CHILDREN

ABOUT THE SERVICE One of the mandates of the Municipal Social Welfare and Development Office is to provide assistance to marginalized members especially to those Children At Risk. Among them are Street Children.

CLIENT GROUP Street Children

REQUIREMENTS Endorsement from the Police station or Barangay with

Corresponding blotter or records/ Birth certificate of the minor

FEES/PAYMENT REQUIRED None

SERVICE SCHEDULE Monday to Friday (8:00 am – 5:00 pm)

TOTAL PROCESSING TIME 40 MINUTES

PROCESS OF AVAILING THE SERVICE

STEPS INVOLVED	ACTIONS OF THE MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE	TRANSANCTION TIME	PERSON/S RESPONSIBLE
1. Street Children rescued during street outreach program in collaboration with other agencies are interviewed and assessed.	Information and data gathering from the child and relatives.	1 hour	OIC- MSWDO/ SWO- lll,
2. Psycho- social Intervention	Children were given medical attention and counseling	20 minutes	OIC- MSWDO/ SWO- lll,
3. Referrals/ endorsement	They are referred to Barangay to facilitate dialogue with their families; for non- resident of Angono they are turned over to their respective municipality and for those who are abandoned and or had conflicts shall be processed for admission in the institution for further case management.	Half- day	OIC- MSWDO/ SWO- lll,
Monitoring/ After – Care	Residents street children who were reunited with their families are monitored and given appropriate intervention.	Once a month	OIC- MSWDO/ SWO- lll,

COMMUNITY ADVOCACY ON THE PREVENTION

OF ABUSE TO WOMEN AND CHILDREN

ABOUT THE SERVICE The Local Government Unit thru Barangay Council for the Protection of Women and Children initiates preventive measure to protect their rights.

CLIENT GROUP General Public

REQUIREMENTS -> Project Proposal

-> Campaign materials

FEES/PAYMENT REQUIRED None

SERVICE SHCEDULE As the need rises

TOTAL PROCESSING TIME Half day per activity

PROCESS OF AVAILING THE SERVICE

STEPS INVOLVED	ACTIONS OF THE MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE	TRANSANCTION TIME	PERSON/S RESPONSIBLE
1. Coordination with the DILG and the Barangay for information dissemination and implementation of the program on the advocacy	Conducts information campaign	30 minutes	OIC- MSWDO/ SWO- lll,
2. Conducts regular meetings and conferences with the Barangay council for the Protection of Children	Attends and actively participates in the regular meeting and conferences	Half day	OIC- MSWDO/ SWO- lll,
3. Provisions for lecture/training and other advocacy materials in every Barangay	Conducts lecture and trainings and disseminate materials to increase awareness	Half day	OIC- MSWDO/ SWO- lll,

ISSUANCE OF CERTIFICATE OF INDIGENCY

ABOUT THE SERVICE Certificate of Indigency to be secured by client from their respective barangay, it is one of the basis of MSWDO Municipal Social Welfare and Development officer in the assessment and issuance of Certificate of Indigency in availing programs and services that are available in other institutions as such to avail free legal assistance to Public Attorney’s Office and avail discount for hospitalizationbill.

CLIENT GROUP Indigent individuals and families in the community

REQUIREMENTS Barangay Certificate of Indigency

FEES/PAYMENT REQUIRED None

SERVICE SCHEDULE Monday to Friday (8:00 am – 5:00 pm)

TOTAL PROCESSING TIME 10 MINUTES

PROCESS OF AVAILING THE SERVICE

STEPS INVOLVED	ACTIONS OF THE MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE	TRANSANCTION TIME	PERSON/S RESPONSIBLE
1. Client or their relatives submit the Barangay Certificate of Indigency to MSWDO from their respective barangay.	Assess the financial capability of client and his/ her family and determines the appropriate assistance.	10 minutes	Admin Aide 1
2. Preparation of the Certificate of Indigency	Prepares the SCSR and prepares the necessary recommendation	15 minutes	Admin Aide 1
3 .Approval of the Certificate of Indigency	Signs and approves the Certificate of Indigency.	2 minutes	OIC- MSWDO
5. Upon approval, release of the Certificate of Indigency.	Give instruction to client on what to do next to his/ her relative to transaction to other offices.	5 minutes	Admin Aide 1

ISSUANCE OF PARENTAL CAPABILITY ASSESSMENT REPORT (PCAR)

ABOUT THE SERVICE Certificate of Indigency to be secured by client from their respective barangay, it is one of the basis of MSWDO Municipal Social Welfare and Development officer in the assessment and issuance of Certificate of Indigency in availing programs and services that are available in other institutions as such to avail free legal assistance to Public Attorney’s Office and avail discount for hospitalization bill.

CLIENT GROUP Parent’s / family of abandoned/ neglected/ surrendered children

under adoption program, parents with children admitted at different institution

REQUIREMENTS Record of PNP/ barangay blotter,

Feedback Report of Home visitation,

Collateral information from neighbors.

FEES/PAYMENT REQUIRED None

SERVICE SCHEDULE Monday to Friday (8:00 am – 5:00 pm)

TOTAL PROCESSING TIME 1 Hour

PROCESS OF AVAILING THE SERVICE

STEPS INVOLVED	ACTIONS OF THE MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE	TRANSANCTION TIME	PERSON/S RESPONSIBLE
1. Upon receiving request of Parental Capability Assessment Report from partner agencies; Conduct home visitation to client’s family.	Prepares Feedback Report on Home Visitation conducted.	2 Hours	J.O
2. Conduct interview and collateral information from neighbor	Prepares the Parental Capability Assessment Report.	1 Hour	OIC- MSWDO
3 .Submit the PCAR to concerned agencies requested for report thru email/ LBC / mailing.	Sign and approves the Certificate of Indigency.	2 minutes	OIC- MSWDO

CASEMANAGEMENT FOR LOCAL ADOPTION

ABOUT THE SERVICE One of the mandates of the Municipal Social Welfare and Development Office is to provide assistance to marginalized members especially to those Children At Risk. As per R.A. 9523 Certification of a Child Legally Available for Adoption.

CLIENT GROUP Abandoned, neglected, surrendered children

REQUIREMENTS Endorsement from the Police station or Barangay with

Corresponding blotter or records/ Birth certificate of the minor

Victims/ Affidavit of Complaint/ Medico legal, Deed of Voluntary Commitment and other Supporting documents as required by law.

FEES/PAYMENT REQUIRED None

SERVICE SCHEDULE Monday to Friday (8:00 am – 5:00 pm)

TOTAL PROCESSING TIME 8 hours

PROCESS OF AVAILING THE SERVICE

STEPS INVOLVED	ACTIONS OF THE MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE	TRANSANCTION TIME	PERSON/S RESPONSIBLE
1. Upon receiving referral / endorsement from DSWD lV-A, and other partner agencies; Conduct home visitation to client’s family.	Assess the submitted documents as such PNP and Barangay Blotter,	2 Hours	OIC- MSWDO
2. Conduct Counseling session to parent who surrendered the child, conduct pre- adoption orientation to prospective adoptive parents, conduct interview and collateral information from neighbors	Prepares Comprehensive Social Case Study Report for child and Home Study Report for Adoptive family based on the given data come up with professional assessment and recommendation.	3 Hours	OIC- MSWDO
3 .Submit the Social case Study Report to DSWD lV-A that includes the attachment of documents as such;	Facilitation of Tri- Media Announcement (Newspaper, Radio/ TV).	2 Hours	OIC- MSWDO
4. Testify in Court on the Judicial Affidavit	Testify in Court / Cross Exam by PAO and Procecutor	1 Hour	OIC- MSWDO

ISSUANCE OF SOLO PARENT IDENTIFICATION CARD

ABOUT THE SERVICE Certificate of Solo Parent to be secured by client from their respective barangay, it is one of the basis of MSWDO Municipal Social Welfare and Development officer in the assessment and issuance of Solo parent I.D. in availing programs and services that are available in other institutions as such to avail 7 days Parental leave, being priority recipient for Social services and educational scholarship.

CLIENT GROUP Solo Parent that includes (Separated, widowed, annulled and

single mother)

REQUIREMENTS Barangay Certificate of Solo Parent, Photo Copy of Child’s

Birth Certificate, 1 x 1 & 2X2 I.D. Picture, Fill out application Form

FEES/PAYMENT REQUIRED None

SERVICE SCHEDULE Monday to Friday (8:00 am – 5:00 pm)

TOTAL PROCESSING TIME 45 Hours

PROCESS OF AVAILING THE SERVICE

STEPS INVOLVED	ACTIONS OF THE MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE	TRANSANCTION TIME	PERSON/S RESPONSIBLE
1. Client (Solo Parent) Fill out the Application form for Solo Parent. Provide list of requirements.	Assist in filing the application for Solo parent	10 minutes	J.O.
2. Submit the Barangay Certificate of Solo Parent and other requirements to MSWDO.	Assess the validity of being a solo parent.	15 minutes	J.O.
3. Conduct Home visitation and collateral information	Validate and assess the criteria for Solo Parent	13 minutes	J.O.
4. Preparation of the Solo Parent I.D.	Prepares typing of Solo Parent I.D.	2 minutes	J.O.
3 .Approval of the Certificate of Indigency	Signs and approves the Certificate of Indigency.	2 minutes	OIC- MSWDO
5. Upon approval, release of the Certificate of Solo Parent I.D.	Provice instruction to client on what to do next to his/ her relative to her / his transaction to other offices.	3 minutes	J.O.

ISSUANCE OF CERTIFICATE OF GUARDIANSHIP

ABOUT THE SERVICE Certificate of Guardianship being secured to office of the MSWD by the supportive relatives of the minor clients who were assessed as such; Orphaned child, victim of child abuse, abandoned/ neglected child, foundling child and special children in need of special protection.

CLIENT GROUP Supportive family and relatives of children at risk as such;

Orphaned child, victim of child abuse,

Abandoned/ neglected child, rescued child from abusive family

Foundling child, rape Victim, victim of child trafficking

Children In conflict with the Law and special children

REQUIREMENTS Barangay Clearance, PNP Clearance w/o derogatory record

FEES/PAYMENT REQUIRED None

SERVICE SCHEDULE Monday to Friday (8:00 am – 5:00 pm)

TOTAL PROCESSING TIME 1 Hour

PROCESS OF AVAILING THE SERVICE

STEPS INVOLVED	ACTIONS OF THE MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE	TRANSANCTION TIME	PERSON/S RESPONSIBLE
1. Submit the Barangay Clearance, PNP Clearance	Conducts initial interview and assessment	10 minutes	J.O.
2. Gather collateral Information	Conducts home visitation to assess the parental capability of the applicant guardian	30 minutes	J.O.
3. Preparation of the Certification of Guardianship .	Prepares typing of Solo Parent I.D.	20 minutes	OIC – MSWDO.
4 . Approval of the Certificate of Guardianship	Signs and approves the Certificate of Guardianship	2 minutes	OIC- MSWDO
5. Upon approval, release of the Certificate of Guardianship	Provide instruction to client on what to do next to his/ her relative to her / his transaction to other offices.	3 minutes	OIC- MSWDO

ASSISTANCE TO VICTIM OF VAWC

ABOUT THE SERVICE One of the mandates of the Municipal Social Welfare and Development Office is to provide assistance to marginalized members especially to those who have special needs. Among them are women and children victim of Violence Against Women and Their Children Act (R.A. 9262).

CLIENT GROUP Battered women, child victim of violence

REQUIREMENTS PNP/ Barangay Blotter, medico Legal, Psychological Evaluation

FEES/PAYMENT REQUIRED None

SERVICE SCHEDULE Monday to Friday (8:00 am – 5:00 pm)

TOTAL PROCESSING TIME 1 Hour

PROCESS OF AVAILING THE SERVICE

STEPS INVOLVED	ACTIONS OF THE MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE	TRANSANCTION TIME	PERSON/S RESPONSIBLE
1. Client women and children victim of VAWC provide immediate medical assistance	Accompany client at hospital for medico legal Secure result of medico legal Gathers and records data relevant to the actual needs of the client	10 minutes	J.O
2. Client undergo counseling/ debriefing	Conduct Stress debriefing / counseling and assess appropriate assistance	20 minutes	OIC- MSWDO
3. Filing of Case at PNP and Prosecutor’s Office	Prepares the SCSR and accompany victim in filing of case at PNP/ WCPD	25 minutes	OIC- MSWDO
4.Approval of the SCSR	(Signs and approves the SCSR upon evaluation and recommendation.	5 minutes	Municipal Mayor or authorized representative

ASSISTANCE TO ELDERLY RECIPIENT OF SOCIAL PENSION

ABOUT THE SERVICE One of the mandates of the Municipal Social Welfare and Development Office is to provide assistance to marginalized members especially to those who have special needs. Among them are poorest of the Poor Elderly recipient of Social Pension

CLIENT GROUP Poorest / Indigent Elderly 77 years old and above.

REQUIREMENTS Photo copy of OSCA I.D.

Authorization letter

Photo copy of to Psychological Evaluation

FEES/PAYMENT REQUIRED None

SERVICE SCHEDULE Monday to Friday (8:00 am – 5:00 pm)

TOTAL PROCESSING TIME 1 Hour

PROCESS OF AVAILING THE SERVICE

STEPS INVOLVED	ACTIONS OF THE MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE	TRANSANCTION TIME	PERSON/S RESPONSIBLE
1. Client to submit recommendation from OSCA President	Assist in filing of Social Pension Application	10 minutes	J.O
2. Upon submission of Solo Parent Application form	Conduct Interview and assessment on the criteria	25 minutes	OSCA President
3. Recommend the applicant elderly	Prepares the transmittal to DSWDlV-A for inclusion of budget	30 minutes	OIC- MSWDO
4. Door to door pay out to the qualified elderly	Assist client in signing the acknowledgement receipt.	5 minutes per head/ client	OSCA President/ OIC- MSWDO/ DSWD lV- A

Municipal Social Welfare and Development Office
Mrs. LUISITA S. VESTRA, RSW
Officer-In-Charge
Contact number: (632) 706 6145

ABOUT THE SERVICE The Municipal Library under the Office of the Sangguniang Bayan, provides research and reading materials such as books, manuals, magazines, newspapers, maps, brochures, journals, etc. that give data for researches, studies, dissertations and other research-related activities.

CLIENT GROUP General Public, specifically teachers, students and researchers

REQUIREMENTS Official Identification Card

FEES/ None

PAYMENT REQUIRED

SERVICE SCHEDULE Monday – Friday

8:30- 11:30am and 1:30-4:30pm

(A 30 minute period is needed to prepare, rearrange and return the books in their proper locations and indexes)

Total Processing Time 6 minutes

PROCESS OF AVAILING THE SERVICE

STEPS INVOLVED	ACTIONS OF THE MUNICIPAL LIBRARY	TRANSACTION TIME	PERSON RESPONSIBLE
1. The client shall proceed to the Municipal Library and state the needed materials to the Librarian.	1. Locates the needed reference materials	3 minutes	Elaine L. Santiago
2. Log in the log book of borrowers and present ID	2. Removes the Book Card from the book to be borrowed, accepts the ID from the borrower and attach the two aforesaid items. Records the borrow books, materials, etc.	3 minutes	Elaine L. Santiago

REFERENCE SERVICE- LENDING OF READING MATERIALS

AND REFERENCE ITEMS

ABOUT THE SERVICE The Municipal Library under the Office of the Sangguniang Bayan, provides research and reading materials such as books, manuals, magazines, newspapers, maps, brochures, journals, etc. that give data for researches, studies, dissertations and other research-related activities. In addition, the materials being borrowed may be sent outside the library for reproduction purposes only.

CLIENT GROUP General Public, specifically teachers, students and researchers

REQUIREMENTS Official Identification Card

Photocopy form (Library)

FEES/ None

PAYMENT REQUIRED

SERVICE SCHEDULE Monday – Friday

Municipal Library
Ms. ELAINE L. SANTIAGO
Librarian I / In-charge of Office
Contact number: (632) 651-3152