Municipal Social Welfare and Development Office- Provisions of Aid to Individuals in Crisis Situation (AICS)

ABOUT THE SERVICE

The Municipal Social Welfare and Development Office provide emergency assistance to individuals and/or their families during crisis situations. This assistance may come in various forms depending on the needs assessment of the Municipal Social Welfare Officer such as financial, food, transportation, laboratory examination fee and subsidy for hospital bills payment.

 

CLIENT GROUP                       Indigent individuals and families.

 

REQUIREMENTS                     Varies according to needs

for Laboratory Examination          Laboratory request

                                                      for Hospitalization                            Billing statement and/or Medical Abstract

                                                      for Burial Assistance                         Registered Death Certificate

 

FEES/PAYMENT REQUIRED       None

 

SERVICE SCHEDULE              Monday to Friday (8:00 am – 5:00 pm)

 

TOTAL PROCESSING TIME          1 hour

 

PROCESS OF AVAILING THE SERVICE

 

STEPS INVOLVED ACTIONS OF THE MINICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE TRANSACTION TIME PERSON/S RESPONSIBLE
1. The individual in crisis situation or his/her relatives may come to the Office of the MSWDO for interview and assessment Records client’s data and proceed with the interview and assessment 10 minutes Admin Aide 1 /

Admin Officer – lll

2. Client provides the necessary information and/or documents needed Examines data /documents gathered and determine the appropriate assistance 5 minutes  Admin Aide 1/

Admin Officer – lll

3. Preparation of the social Case Study Report (SCSR) Prepares the Social Case Study Report for Approval of the Local Chief Executive or authorized representative 10 minutes  Admin Aide 1/

Admin Officer – lll

4. Recommend approval of the SCSR Evaluates and recommends approval 5 minutes OIC- MSWDO/ SWO- lll
5. Approval of the SCSR (Signs and approves the SCSR upon evaluation and recommendation) 5 minutes Municipal Mayor or authorizes representative
6. Release Accompanies the client of the Office of the Municipal Treasurer to sign acknowledgement for the release of the appropriate assistance 5 minutes Admin Aide 1
Posted in CITIZEN'S CHARTER.