ABOUT THE SERVICE
The Municipal Social Welfare and Development Office provide emergency assistance to individuals and/or their families during crisis situations. This assistance may come in various forms depending on the needs assessment of the Municipal Social Welfare Officer such as financial, food, transportation, laboratory examination fee and subsidy for hospital bills payment.
CLIENT GROUP Indigent individuals and families.
REQUIREMENTS Varies according to needs
for Laboratory Examination Laboratory request
for Hospitalization Billing statement and/or Medical Abstract
for Burial Assistance Registered Death Certificate
FEES/PAYMENT REQUIRED None
SERVICE SCHEDULE Monday to Friday (8:00 am – 5:00 pm)
TOTAL PROCESSING TIME 1 hour
PROCESS OF AVAILING THE SERVICE
| STEPS INVOLVED | ACTIONS OF THE MINICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE | TRANSACTION TIME | PERSON/S RESPONSIBLE |
| 1. The individual in crisis situation or his/her relatives may come to the Office of the MSWDO for interview and assessment | Records client’s data and proceed with the interview and assessment | 10 minutes | Admin Aide 1 /
Admin Officer – lll |
| 2. Client provides the necessary information and/or documents needed | Examines data /documents gathered and determine the appropriate assistance | 5 minutes | Admin Aide 1/
Admin Officer – lll |
| 3. Preparation of the social Case Study Report (SCSR) | Prepares the Social Case Study Report for Approval of the Local Chief Executive or authorized representative | 10 minutes | Admin Aide 1/
Admin Officer – lll |
| 4. Recommend approval of the SCSR | Evaluates and recommends approval | 5 minutes | OIC- MSWDO/ SWO- lll |
| 5. Approval of the SCSR | (Signs and approves the SCSR upon evaluation and recommendation) | 5 minutes | Municipal Mayor or authorizes representative |
| 6. Release | Accompanies the client of the Office of the Municipal Treasurer to sign acknowledgement for the release of the appropriate assistance | 5 minutes | Admin Aide 1 |